Privacy Policy

Eimayan Adventures

Last updated: Aug 20th 2026

1. Introduction

Eimayan Adventures (“we,” “us,” “our,” or “the Company”) operates this website (the “Site”) to allow clients to browse, inquire about, and book tour and travel packages, including vacations, safaris, and related travel services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Site or use our booking services.

By using this Site or submitting your personal information to us, you agree to the terms of this Privacy Policy. If you do not agree with our practices, please do not use the Site.

2. Information We Collect

We may collect the following categories of information when you interact with our Site or make a booking:

2.1 Personal Identification Information

Full name
Date of birth
Passport number, national ID number, or other government-issued identification (required for travel bookings, visas, and border compliance)
Nationality
Photograph (where required for identification or visa purposes)
Emergency contact details

2.2 Contact Information

Email address
Phone number
Mailing/home address

2.3 Booking and Travel Information

Travel dates, destinations, and itineraries
Number of travelers and traveler details for each person on a booking
Special requirements (dietary, medical, accessibility, or accommodation preferences)
Passport/visa copies, where submitted for booking assistance

2.4 Payment Information

Billing address
Payment card details or bank transfer information (processed via secure third-party payment processors; we do not store full card numbers on our servers)

2.5 Technical and Usage Information

IP address, browser type, and device information
Pages visited, time spent on the Site, and referring URLs
Cookies and similar tracking technologies (see Section 7)

3. How We Collect Information

We collect information:

Directly from you when you fill out booking forms, inquiry forms, create an account, or communicate with us via email, phone, or chat
Automatically through cookies and analytics tools when you browse the Site
From third parties, such as payment processors, travel partners, hotels, airlines, or tour operators involved in fulfilling your booking

4. How We Use Your Information

We use the information we collect to:

Process and confirm your bookings and reservations
Verify your identity for travel, visa, and border-crossing requirements
Communicate with you regarding your itinerary, booking confirmations, and travel updates
Process payments and issue invoices or receipts
Coordinate with third-party service providers (hotels, airlines, park authorities, local guides) necessary to deliver your travel experience
Respond to inquiries, customer service requests, and complaints
Send promotional offers, newsletters, or travel recommendations (only where you have opted in)
Improve our Site, services, and customer experience
Comply with legal, regulatory, or governmental requirements
Detect, prevent, and address fraud, security, or technical issues

5. Legal Basis for Processing

In accordance with the Personal Data Protection Act, 2022 (Act No. 11 of 2022) of the United Republic of Tanzania and, where applicable, other relevant laws, we process your personal data on the following bases:

Consent — where you have given clear permission (e.g., marketing communications)
Contractual necessity — to fulfill a booking or service you have requested
Legal obligation — such as immigration, customs, or tax reporting requirements
Legitimate interest — such as improving our services or preventing fraud

6. Sharing Your Information

We do not sell your personal information. We may share your information with:

Travel partners and suppliers — hotels, lodges, airlines, transport providers, national park and conservation authorities (such as TANAPA and the Ngorongoro Conservation Area Authority), and local tour guides necessary to fulfill your booking
Payment processors — to securely process payments
Government and immigration authorities — where required for visas, permits, or entry requirements
Service providers — such as IT hosting, customer support, or marketing platforms, who process data on our behalf under confidentiality obligations
Legal and regulatory bodies — where disclosure is required by law, court order, or to protect our rights, safety, or property

We require third parties who process personal data on our behalf to implement appropriate safeguards to protect your information.

7. Cookies and Tracking Technologies

Our Site uses cookies and similar technologies to:

Remember your preferences and login details
Understand how visitors use the Site (analytics)
Improve Site functionality and performance
Deliver relevant content or advertisements

You can control or disable cookies through your browser settings. Note that disabling cookies may affect the functionality of certain features, such as booking forms.

8. Data Retention

We retain your personal information for as long as necessary to:

Fulfill the purposes outlined in this Policy
Comply with legal, tax, or regulatory obligations
Resolve disputes and enforce our agreements

Travel and identification documents are typically retained for the duration of your trip plus a reasonable period afterward for record-keeping, unless a longer retention period is required by law.

9. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, disclosure, alteration, or destruction. This includes secure transmission (SSL/TLS encryption) for data submitted through our Site and restricted access to personal data on a need-to-know basis.

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

10. International Data Transfers

As a tours and travel company operating in the United Republic of Tanzania, your information may need to be transferred to and processed in countries other than your country of residence, including destination countries for your travel bookings, or the home countries of our international partners. In accordance with the Personal Data Protection Act, 2022, such cross-border transfers are only made where necessary, where the receiving country has adequate data protection laws, or where other safeguards required by the Act (such as a transfer permit from the Personal Data Protection Commission) are in place. By using our services, you consent to such transfers, which are necessary to arrange and deliver your travel experience.

11. Your Rights

Under Tanzania’s Personal Data Protection Act, 2022 (Act No. 11 of 2022) and its regulations, and depending on your location and applicable law, you may have the right to:

Access the personal information we hold about you
Request correction of inaccurate or incomplete information
Request that we modify, block, delete, or destroy incorrect personal data relating to you
Object to or restrict certain processing of your data
Withdraw consent for marketing communications at any time
Request a copy of your data in a portable format
Lodge a complaint with the Personal Data Protection Commission (PDPC) if you believe your personal data has been processed unlawfully

To exercise any of these rights, please contact us first using the details in Section 14. Under Tanzanian law, certain requests (such as correction or deletion of data) may need to be submitted to or channeled through the Personal Data Protection Commission for onward processing.

12. Children’s Privacy

Our Site and services are not directed at children under the age of 18. We do not knowingly collect personal information directly from children without the involvement of a parent or guardian as part of a family booking. If you believe a child has provided us with personal information without appropriate consent, please contact us so we can address it.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. The updated version will be posted on this page with a revised “Last updated” date. We encourage you to review this Policy periodically.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us at:

Eimayan Adventures
Email: admin@eimayanadventures.co.tz
Phone: +255 787 602 047
Address: P.O Box 35403, Arusha-Tanzania.